The requirement: supporting sales operations for a growing business
As JTY Australia & JTY New Zealand expanded their product range and market reach, their sales teams faced challenges managing a vast inventory and engaging with customers effectively.
With over 1,000 products to showcase, the sales team needed a solution that would:
- Act as a digital catalogue to easily highlight product features and benefits.
- Streamline the process of taking and managing customer orders in-store, at tradeshows, and in the office.
- Provide easy-to-use tools for generating quotes and processing orders efficiently.
These requirements highlighted the need for a robust, user-friendly platform that could support the company's sales operations in both Australia and New Zealand.
The solution - The Onsight Sales App for improved sales operations
JTY Australia, and then later JTY New Zealand, adopted the Onsight sales app to address these challenges. The app provided a comprehensive platform that aligned with the needs of the sales team across both countries.
Sales reps use the app to showcase the features and benefits of products to customers, helping to educate them more effectively. The app allows for seamless order processing in-store, at tradeshows, and back at the office, ensuring that the reps can create orders quickly and accurately. Reps can quickly create and send quotes to potential customers, speeding up the decision-making process. Craig Jones, Director at JTY Australia, shared: "Onsight has been very helpful for our sales team in both Australia and NZ to educate customers about products, send out quotes on potential orders, and then take orders from customers. Onsight is both intuitive and easy to use for busy sales guys who are visiting customers in-store."
The implementation of the Onsight app has transformed JTY's sales operations. Sales reps can now manage customer orders and inquiries more effectively, whether they are in-store, at events, or in the office. By using Onsight as a digital catalogue, sales reps can better educate customers on the benefits of products, leading to more informed purchase decisions. The app’s intuitive design ensures that sales reps can focus on their core tasks without delays or technical issues. Craig Jones emphasized the quality of Onsight’s support, saying: "Onsight technical support is the best I have ever experienced in a support environment. All emails are answered within 24 hours with a high level of detail."
In conclusion. JTY's partnership with Onsight demonstrates the power of a digital sales tool in enhancing sales efficiency and customer engagement. By leveraging Onsight's capabilities, JTY has not only streamlined its sales operations but also reinforced its commitment to delivering exceptional service to customers. As the company continues to grow, the Onsight app remains a vital component of its sales strategy, enabling it to meet the demands of a growing business.
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