The Onsight connector for MYOB supports a huge variety of customisation options.

The standard data syncing ensures that:

• Product data and pricing data flows from MYOB to Onsight
• Customer contact data flows from MYOB to Onsight
• Tax code data flows from MYOB to Onsight
• Employee (sales rep) data flows from MYOB to Onsight
• New customers created in Onsight get sent to MYOB
• Orders created in Onsight get sent to MYOB
• Quotes created in Onsight get sent to MYOB

All of these data flows can be customised to work exactly how you need them to work.

Here are some common customisations that we have done:

Customer account balances

Accounts receivable outstanding balances and overdue balances can be copied from MYOB into Onsight. These balances can then be displayed in the app for sales reps to see when they are onsite visiting clients. In addition, the outstanding balances and overdue balances can even be displayed on the order PDFs that get emailed to clients.

Allocate new customers to all reps

When you create a new customer in MYOB, it will get copied to Onsight automatically. Since no sales rep is allocated to it, none of your reps will be able to see the customer. An admin will have to allocate the customer to a sales rep for them to see it. We can configure your account so that new customers that are coming from MYOB will automatically be visible to all your sales reps.

Customer custom fields

Customer records in MYOB can have custom fields. Any of these customer fields can be synced to Onsight as custom fields against the customers and they will then display in the Onsight app for sales reps to view. Please note that this is a billable customisation.

Product custom fields

MYOB products can have three custom text fields and three custom dropdown fields. All six fields can be stored as product custom fields in Onsight and they will then display in the Onsight app for sales reps and customers to view. Please note that this is a billable customisation.

Product stock counts

In MYOB, there are two important fields relating to stock: ‘Available’ and ‘Quantity on Hand’. Onsight has one Stock field. By default we copy the Quantity on Hand field from MYOB to the Stock field in Onsight. This can be customised. You can choose either of the two MYOB fields to go into the Stock field in Onsight. In addition, we can also copy the other MYOB field (or even both of them) to custom fields in Onsight. All these fields will then display in the app and web console.

Hide products that are out of stock

If an item has zero stock in MYOB, we can make that item inactive in Onsight. This will make it disappear from the sales app which means it cannot be ordered. When the item comes back into stock again in MYOB, we can make it active again in Onsight. Alternatively, instead of hiding, we can add an ‘Out of Stock’ message to the product name. That way it stays visible and can even be ordered but everyone will be made aware that it is out of stock.

Tax-inclusive or tax-exclusive pricing for orders and quotes

When sending quotes and orders to MYOB, we can do so in tax-inclusive or tax-exclusive mode.

MYOB invoice number

By default, the invoice number field in MYOB will be the next sequential invoice number in MYOB. This is because invoice numbers are meant to run sequentially for auditing purposes. If you deem it necessary, the Onsight order number or quote number can be configured to override the next sequential invoice number in MYOB.

Onsight order numbers

The Onsight order number and order reference can be sent to any one of these fields in MYOB:

the Journal Memo field,
the Customer PO Number field,
the Comment field,
the Referral Source field.

The customer name can also be added to this reference.

MYOB order line item sort order

If your orders are printed and used for packing purposes in your warehouse, it becomes important what sort order the line items are displayed when you print or view your orders. The Onsight order line items can be re-arranged and sent to MYOB in any specific order that you choose. The sort order can be based on the product name, SKU, product code, barcode, product category name, quantity, unit price or line item total.

MYOB Item Price Level data

We can automatically copy the Item Price Level data from MYOB to Onsight. We will create Onsight customer groups for each MYOB Item Price Level and record the different prices for each item. As you make changes in MYOB it will automatically appear in Onsight. The Price Level that a customer is assigned in MYOB will be copied to Onsight. Then when you sell to a specific customer they will get all the specific prices for the price level that was chosen for them in MYOB. When you view the catalogue without choosing a customer you will see the Base Selling Price from MYOB. When you choose a customer and create an order you will see the special Item Price Level prices.

Onsight categories based on MYOB custom fields

We can use your item custom fields from MYOB to be the product category fields in Onsight. The categories can be up to 2 levels deep. These categories will replace the existing product categories that are in Onsight. All existing products will move to the new categories. As new products are created in MYOB or changes are made to the custom fields in MYOB, the products will automatically move in Onsight. Please note that this is a billable customisation.

Custom data mapping

When copying product and customer data from MYOB to Onsight, any field in MYOB can be mapped to a field in Onsight to replace the default value that would have gone into that field. When sending orders and quotes from Onsight to MYOB, any field in Onsight can be mapped to a field in MYOB to replace the default value that would have gone into that field. Please note that this is a billable customisation.

Notification emails for order sync errors

In some rare circumstances, orders can fail to sync to MYOB due to problems with the way the products are configured in either one of the two systems. We can set up notification emails that will alert you to this problem immediately so that you can log into both Onsight and MYOB to resolve the issue.