If your subscription has expired, you will no longer be able to log into the web console nor into the app. This might happen if you are on a free trial and your trial has expired. It might also happen if you have a paid subscription and you have not renewed your subscription before it expires.

To renew your subscription:

• Log in to the Onsight web console at http://web.onsightapp.com/.
• A message will appear that says that your subscription has expired.
• Click on ‘Continue’.
• You will be shown your existing subscription plan and number of users.
• Click on ‘Continue’ and follow the payment wizard to renew your subscription.

Here are further details on the various options in the payment wizard: What are the payment options for your Onsight subscription?