Why are products displaying that are archived / inactive in Xero?

If you have a product that is marked as archived / inactive in Xero you need to manually make the product inactive in Onsight for it not to display in the app. This does not happen automatically. This is because the Xero API does not allow the product status information to be pulled out of Xero. Since the status information is not provided by Xero, we have no option but to consider all products as active even if they are not active. Reference: Xero API feature request.

To prevent these inactive products from displaying in the product catalogue, you need to mark all these products as inactive. To mark a product as inactive in Onsight, do the following steps:

• Log in to the Onsight admin console at https://web.onsightapp.com/.
• Click on ‘Catalogue’ in the left-hand side menu.
• Click on the ‘Manage Products’ menu item.
• Click on the name of the product you want to make inactive.
• Uncheck the box next to ‘Active’.
• Click the ‘Save’ button at the bottom of the page.

If you make the product active again in Xero, you need to manually make the product active in Onsight. Repeat the above steps and this time check the ‘Active’ box.

You can also bulk update all the products at once by following this process: How do I bulk update my products?.

If you manually delete the product in Onsight, it will come back again. Since the status information is not provided by Xero, we have no option but to consider all products as active even if they are not active. Therefore the product will be added back to Onsight.